Privacy Policy
Effective Date:November 5, 2025
The Dog Den Shop (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from https://thedogdenshop.co.uk/.
1. Who We Are
Business Name: The Dog Den Shop
Website: https://thedogdenshop.co.uk/
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details provided on our website.
2. Information We Collect
We collect personal information to process orders, manage accounts, and provide customer support. This may include:
a) Information You Provide
-
Name
-
Billing and shipping address
-
Email address
-
Phone number
-
Account login details
-
Order notes and communications
b) Payment Information
Payments are processed securely via third-party payment providers. We do not store full payment card details on our servers.
c) Automatically Collected Data
-
IP address
-
Browser type and device information
-
Order history and transaction data
3. How We Use Your Information
We use your personal data to:
-
Process and fulfil orders
-
Deliver products to you
-
Manage customer accounts
-
Provide customer service and support
-
Communicate order updates and service messages
-
Comply with legal and tax obligations
We do not sell or rent your personal data.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
-
Contractual necessity – to fulfil your orders
-
Legal obligation – for accounting and tax compliance
-
Legitimate interest – to manage our business and customer relationships
-
Consent – where you have explicitly given it (e.g. marketing communications)
5. Sharing Your Data
We may share your data with trusted third parties, including:
-
Payment processors
-
Shipping and delivery providers
-
Website hosting and IT service providers
-
WooCommerce and related plugins required to run the store
All third parties are required to protect your data and only use it for the purposes specified.
6. Data Retention
We retain personal data for as long as necessary to:
-
Complete and manage your order
-
Meet legal and accounting requirements
-
Resolve disputes
When data is no longer required, it is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the right to:
-
Access your personal data
-
Request correction of inaccurate information
-
Request deletion of your data
-
Object to or restrict processing
-
Withdraw consent at any time
To exercise your rights, please contact us using the details on our website.
8. Cookies & Tracking
We use cookies to ensure the website functions correctly, including shopping cart and checkout features. Full details are provided in our Cookie Policy.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
11. Contact
If you have questions about this Privacy Policy or how your personal data is handled, please contact us via the contact details listed on our website.